Court of Appeal rules on refunds for goods bought online
Clarifies when a retailer must offer a full refund versus a repair or replacement, and sets the clock for what counts as a reasonable inspection period.
A Court of Appeal decision handed down in August 2026 clarifies the consumer's right to a short-term right to reject under the Consumer Rights Act 2015. The court held that a retailer cannot rely on minor packaging damage to argue goods arrived in a different condition than sold, and that the 30-day short-term rejection window runs from delivery, not from the date the consumer discovers the fault.
The decision is binding on county courts across England and Wales and reinforces Citizens Advice guidance that consumers should document the condition of goods on arrival.
AreaConsumer
TypeCourt ruling
Published10 September 2026
StatusIn force / published
What this means in practice
This court ruling affects Consumer matters in England & Wales.
It is now published and applies. If this area of law is relevant to your situation, review any contracts, notices or deadlines that may be affected.
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